Business Brochure Worker brochure
S
Rosta
For Operators and Managers

Always covered.
Always confident.

Rosta automatically fills any shift in under 60 seconds, reaching the most reliable workers first. No calls. No group chats. No stress.

<60s fill time
98.7% fill rate
340+ organisations
rosta.com.au/for-business Rosta Pty Ltd · ABN 00 000 000 000
01

The problem with last-minute cover

When a worker calls in sick, most operators fall back on the same broken process: fire off a group text, work through a phone list, call in a favour. By the time a replacement is found, the shift has already been compromised.
43 minutes
Average management time spent finding cover for a single unplanned absence using manual methods
1 in 6
Unplanned absences go unfilled, directly impacting customer experience, team morale, and compliance records
$320
Estimated cost of a single unfilled shift: lost revenue, overtime, service degradation, and management time

"The time managers spend chasing cover is time they can't spend leading their teams. Rosta gives that time back."

Olivia Moore, Founder and CEO, Rosta
02

How Rosta works

Three steps stand between an unexpected absence and a filled shift. Rosta handles all of them automatically, without manager intervention.
01
Post or trigger a shift

A manager posts an open shift through the dashboard or app in under 30 seconds. The system validates requirements, availability, and hours caps automatically. Shifts can also be triggered by absence reports or schedule changes.

02
Broadcast engine activates

Rosta's broadcast engine notifies qualified workers in order of their SURE Score (reliability rating). Elite-tier workers receive the offer instantly. If nobody accepts, the next tier is notified after a short window. The escalation continues automatically until the shift is filled.

03
Worker accepts. Shift confirmed.

A worker taps accept on their phone. Rosta confirms the booking, notifies the manager, and updates the schedule. The entire process leaves a full audit trail. No manual follow-up required.

<60 seconds from shift posted to confirmed cover, in the median case
03

The Broadcast Engine

Not all workers are equal in reliability. Rosta's broadcast engine respects that, reaching your most dependable staff first and escalating methodically if they're unavailable.
Tier Score range Broadcast timing What it means
Elite
90 to 100 Instant (0 min delay) Consistently shows up, on time, every time
Reliable
70 to 89 +5 min Good track record, occasional misses
At-Risk
40 to 69 +15 min Inconsistent history; offered after higher tiers
Probation
0 to 39 Public shifts only Significant reliability concerns; limited access

Workers see their tier, not their numeric score. This encourages improvement without creating a public leaderboard. Managers and owners see the full score for rostering decisions.

If all available workers decline or do not respond, Rosta automatically escalates to manager alert at Level 4. You decide the next step, with full context already in front of you.

04

The SURE Score: always know who will show up

The Shift Uptake and Reliability Engine (SURE) tracks every shift event and builds a longitudinal reliability profile for every worker on the platform.
What increases the score
  • Shift completed on time
  • Shift accepted early in the broadcast window
  • Consistent record over 90 days
  • Zero no-shows
What decreases the score
  • No-show (largest penalty)
  • Last-minute cancellation (under 4 hours)
  • Late start without notification
  • Repeated decline without availability update
Penalty formula (proportional decay)
new_score = max(0, current_score - (base_deduction x (100 - current_score) / 100))
Workers with lower scores receive proportionally smaller penalties, preventing collapse and giving everyone a realistic path to recovery.
After 90 days, SURE data gives you a richer picture of reliability than any reference check or gut feeling. Hire, roster, and retain with confidence.
05

The manager dashboard

Everything you need to run a roster is in one place, built for managers who don't have time to learn complicated software.
Live roster view

See every open, filled, and broadcasting shift at a glance. Filter by date, role, location, or status.

Team reliability view

See each team member's SURE tier at a glance. Identify at-risk workers before they become a problem.

Broadcast analytics

Track fill rates, fill times, and broadcast reach over time. See which shifts take longest and why.

Invite and manage staff

Add workers via QR code, invite link, or email. Manage roles, access, and certifications from one screen.

Certifications and compliance

Store and validate certifications (RSA, First Aid, Working with Children). Workers are only offered shifts they're qualified for.

AI assistant (Roo)

Ask Roo about open shifts, team availability, or reliability trends. Get actionable answers in plain English.

06

Any industry. Any shift.

Rosta uses requirement tags rather than hardcoded industry logic, so it works wherever people work shifts.
Hospitality
Healthcare
Retail
Events
Aged care
Any industry
Ready to stop scrambling?

Most organisations are filling shifts within 48 hours of signing up. Book a 20-minute demo and see the broadcast engine live.

Request a demo Learn more
Website rosta.com.au/for-business
Email [email protected]
App app.rosta.com.au
Rosta™ and SURE Score™ are trade marks of Rosta Pty Ltd. © 2026 Rosta Pty Ltd. All rights reserved. ABN 00 000 000 000. Rosta Pty Ltd is registered in Queensland, Australia.