Workers and Casuals

Your reliability
is your reputation.

Every shift you complete builds your score. Elite workers receive offers before anyone else. Your record travels with you across every employer on the platform.

Your tier

A career ladder built on showing up.

Your tier determines when you receive shift offers. Elite workers get access immediately. Every tier above Probation receives offers automatically: no calls, no messages, just a notification with everything you need to decide.

Elite

Score range

90–100

Offer access: Instant

You are among the most dependable workers on the platform. Shift offers reach you the moment they open.

  • First access to every shift
  • Highest fill rate
  • Priority in new markets
Reliable

Score range

70–89

Offer access: 5 minutes

A strong, consistent record. You receive offers within five minutes of a shift opening.

  • Fast access to shifts
  • Solid booking rate
  • On track for Elite
At-Risk

Score range

40–69

Offer access: 20 minutes

Some recent lapses have lowered your score. Completing shifts consistently will move you up.

  • Still receives offers
  • Every shift helps
  • Path to Reliable is short
Probation

Score range

Below 40

Offer access: Public pool

Access is limited to the general pool. Consistent attendance rebuilds your score steadily.

  • Shifts still available
  • Score rebuilds with each shift
  • No permanent record
How offers work

Shift offer arrives. You decide. Done.

When a shift opens and you are in the offer pool, you receive a notification with everything you need: the role, the location, the hours, and the pay. Accept with one tap. The roster updates immediately. No phone calls. No follow-up.

Clear offer details

Every offer shows the role, venue, start and end time, and pay rate before you commit.

Countdown visible

A timer shows how long the offer is open. No pressure: it is information, not urgency.

Your score updates either way

Accepting and completing earns points. Declining does not penalise you. Not responding does.

9:41
S
Rosta
SE

Shift Offers

Bartender
14:22
Fri 9 May · 6:00 PM – 11:00 PM

The Grand Hotel · Bar

Kitchen Hand
22:07
Mon 5 May · 6:00 AM – 2:00 PM
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Your SURE score

Every completed shift builds your score.

The reliability score is a running record of your professional dependability. It is not punitive: it is cumulative. Show up, and the score grows. Miss a shift without notice, and the system records it. Both outcomes inform who hears about shifts next time.

Completed shift

+2 pts

Emergency fill

+5 pts

Perfect week

+3 pts

Late cancel

Proportional

Penalties are proportional: workers with lower scores lose fewer absolute points per infraction, preventing score collapse.

Your tier

94 / 100
Elite

You receive shift offers
the moment they open.

Start building your record today.

Create your profile, connect to employers, and let your reliability speak for itself.

Create your profile

Free to join. No credit card.